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Central Informatics Bureau (Under the aegis of The Ministry of Technology, Communication and Innovation)
Central Informatics Bureau>Digital Government

Digital Government


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Digital Government Transformation Strategy 2018 - 2022


The CIB formulated the Digital Government Transformation Strategy 2018-2022 (DGTS) which provides directions for a digital Government, aligned with Vision 2030, the Public Sector Business Transformation Strategy and the Digital Mauritius 2030 Strategic Plan.  

The strategy sets the course for accelerated public sector digitisation efforts to enhance operational effectiveness and efficiency and to provide better service to citizens.  It lays emphasis on the importance of data usage to support Government machinery, optimize and transform service delivery and achieving large-scale business optimization whilst improving effectiveness. 

The DGTS received Government approval on 07 December 2018 and was launched by the Ministry of Technology, Communication and Innovation on 19 December 2018.​

           

Excerpt from Cabinet Decisions of 07 December 2018

“Cabinet has taken note that the Ministry of Technology, Communication and Innovation has finalised the Digital​ Mauritius 2030 Strategic Plan and the Digital Government Transformation Strategy 2018-2022. […] The Digital Government Transformation Strategy 2018-2022 provides directions for a digital Government, aligned with Vision 2030, the Public Sector Business Transformation Strategy and the Digital Mauritius 2030 Strategic Plan. The Strategy sets the course for accelerated public sector digitisation efforts to enhance operational effectiveness and efficiency and to provide better service to citizens. It also lays emphasis on the importance of data usage to support Government machinery, optimize and transform service delivery and achieving large-scale business optimization whilst improving effectiveness.”


The DGTS is based on the following 12 digital Government pillars:​ 

(a) Openness, transparency in government operations and inclusiveness of stakeholders for greater         trust in government and increased social well-being;

(b)   Engagement and participation of stakeholders in policymaking and service delivery to foster user-           centred   and user-driven service design and delivery;

(c)  Creation of a data-driven culture that embeds the use of data throughout the policy-cycle to improve   existing   processes and dynamics in the public sector;

(d)  Protecting privacy of people and ensuring digital security to preserve trust in government institutions       and foster greater interactions with Government through digital means;

(e)     Leadership and political commitment for increased support for the digital government agenda;

(f)    Coherent use of digital technology across policy areas to ensure common vision and objectives for public   sector digitalisation;

(g) Effective organisation and governance frameworks to coordinate the Digital Government Transformation   Strategy;

(h) Strengthen international cooperation with governments to facilitate sharing skills, knowledge and   experiences;

(i)      Development of clear business cases to sustain the funding and success of digital technologies projects;

(j)     Reinforce institutional capacities to better support implementation of digital government initiatives;

(k)  Procurement rules that are compatible with current trends in technology and modern methods of ICT   deployment to support the digital transformation of the public sector;

(l)      Legal and regulatory framework to address digital opportunities.​


The main recommendations, are as follows:

(i)      Provision of digital services and assistance simultaneously via support desks;

(ii)    Adoption of once-only principle whereby data from citizens is captured only once;

(iii) Transformation of existing services into transactional ones which are end-to-end, paperless, do not         require office hopping, cross-agency collaboration and data sharing between systems;

(iv)  Inculcating a data-driven culture through the integrated use of data for decision-making, policy                 formulation, monitoring and continuous improvement of services;

(v)    Formulation of e-business strategies by Ministries/Departments to simplify their mode of operation;

(vi) Enhancing e-participation through availability of digital platforms to gather views,              disseminate  information and interact with the public;

(vii)  Adopting e-procurement principle whilst providing training and support to public bodies and suppliers;

    (viii) Reviewing digital skills programmes to cater for a robust digital ecosystem as well as encouraging active              participation of stakeholders; and

    (ix)   Promoting digital inclusiveness through online services for citizens with mixed abilities, mobile friendly                  services and awareness campaigns through digital marketing channels.