(i) Provision of digital services and assistance simultaneously via support desks.
(ii) Adoption of once-only principle whereby data from citizens is captured only once.
(iii) Transformation of existing services into transactional ones which are end-to-end, paperless, and enable cross-agency collaboration and data sharing.
(iv) Inculcating a data-driven culture through the integrated use of data for decision-making, policy formulation, monitoring and continuous improvement.
(v) Formulation of e-business strategies by Ministries/Departments to simplify their mode of operation.
(vi) Enhancing e-participation through digital platforms to gather views, disseminate information and interact with the public.
(vii) Adopting e-procurement principles whilst providing training and support to public bodies and suppliers.
(viii) Reviewing digital skills programmes to support a robust digital ecosystem and encourage stakeholder participation.
(ix) Promoting digital inclusiveness through mobile-friendly services, support for citizens with mixed abilities, and digital awareness campaigns.
